About Online Bookings
Online Bookings:
Patients may book their appointments online via the secure HotDoc website, using any of the BOOK ONLINE links.
Booking is easy.
Click the "Book Online Now" link below and simply select the time and day you wish to book an appointment on, or select a provider and see available appointment times.
If booking through the HotDoc App, first find Kelvale Medical Group and add to your favourites. Then select a provider you wish to book in with and select an available appointment time.
After hours appointments are also available to book online.
If there are no available appointments online please feel free to call.
Walk-ins will be accommodated where possible.
How It Works:
Online Bookings can be made on your smartphone, tablet or personal computer.
When you use online bookings for the first time you will need to provide some basic details including your:
- Full Name
- Date of Birth
- Appointment Type
- Health Insurance (Y/N)
- Phone Number
- Email Address
- Street Address
You will also need to state whether you are already a patient at this practice: Previously Attended (Yes/No).
These details are for the booking system only - your health and medical details remain accessible only to the practice.
Telehealth
To be eligible for a Telehealth Appointment, patients MUST have been seen face to face at the practice in the previous 12 months.
Your Appointment:
What happens after booking?
When you complete your booking, you will receive an email confirming your booking details. If you have entered a mobile number you will also receive an sms reminder.
At this stage, you have a confirmed booking. This is the same as if you had called the practice and made an appointment by phone.
Cancellations:
If you are unable to attend please let reception know so that the appointment can be offered to another patient.
Failure to attend an appointment may incur a fee.
