BOOK YOUR APPOINTMENT ONLINE - OUR PRACTICE OFFERS TELEHEALTH APPOINTMENTS FOR VULNERABLE PATIENTS
COVID-19 Updates
This page will be used to assist patients with the following during the current pandemic:
- publish relevant government guidance information
- answer frequently asked questions
- display information about changes to our processes
- update you as to the availability of certain procedures and types of consultations
- provide information about the availability and working patterns of our doctors
- provide any other useful information to you as the situation develops
Aust Govt Dept of Health - COVID-19 Vaccine Information In Your Language
Information on the WA Govt QR Code system - SafeWA
Information on COVID-19 and related resources can be found here.
Information on managing mild COVID-19 at home with assistance from your GP.
Telehealth
As you may well have understood from the media, the government have made certain consultations available to be performed over the telephone or via video call applications in response to the COVID-19 pandemic.
Some of our doctors’ appointments are available for these telehealth consultations. However, this method of working cannot be applied to all consultations.
Therefore, we request that should patients consider themselves suitable for a telehealth consultation they phone our reception team on 9495 1230 as they will be able to book these appointments and assist you should a telehealth appointment not be appropriate or possible.
Maintaining the availability of our surgery
The core of our approach to providing healthcare currently is to keep our surgery open and accepting patient visits.
Whilst telephone consultations will have an important part to play, we believe that continuing to open our surgery is also essential in making sure our patients still receive the healthcare they would at any other time.
In order to achieve this goal, there are a few steps we have taken:
Our NEW HOURS effective from Monday 30th March.
- Mon to Fri - 8am to 5pm
- Sat - 9am to 2pm
- Sun - CLOSED until further notice
- P/Hols - CLOSED until further notice
Walk in Patients will always be accommodated where possible.
Due to the current situation with COVID-19 patients and all other visitors will be triaged at the front desk.
To avoid the spread of infection, please note that the patient and only one support person (parent/carer) will be allowed into the practice.
PLEASE NOTE: ONLY THE PATIENT will be allowed in the consult room with the doctor.
We have significantly increased the level of cleaning throughout the practice throughout the day in order to provide as virus free an environment as possible.
We have rearranged our practice layout and removed some furniture to make social distancing as automatic and easy as possible within the practice.
We have made alterations to the movement of people throughout the practice, and our practices when patients are in consulting rooms and at reception.
In future we will be enhancing and changing these arrangements. This includes adding facilities for patients who arrive at the practice but may be infectious.
Changes to Doctors' working methods and availability:
All of our doctors at the practice have decided to continue attending the practice and make themselves available for appointments as usual.
Please phone reception on 9495 1230 if you need more information about our new procedures, or any of the services that we provide.
Change to Online Bookings
Due to the current situation with COVID-19, our practice also offers Telehealth consults for vulnerable patients with their regular GP. To be eligible, patients MUST have been seen face to face at the practice in the previous 12 months.
New patients are required to attend the practice for their initial consult.
Please phone reception on 9495 1230 if you need more information.
Important Info about the COVID-19 Vaccination
Whilst we do provide the vaccines, we are currently limited by supplies.
Please phone reception on 9495 1230 if you need more information about COVID-19 Vaccinations, and please be considerate to our hardworking receptionists.
More information and the Vaccination Consent Form is available below:
Aust Govt Dept of Health - COVID-19 Vaccine Information In Your Language
Aust Govt Dept of Health - Vaccine Eligibility Checker
Info on preparing for your FREE COVID-19 Vaccination
Please complete the COVID-19 Patient Vaccination Consent Form
What to expect following your FREE COVID-19 Vaccination
FLU VACCINE
It is important that people still get the flu vaccine.
Please phone reception on 9495 1230 for more information on the seasonal flu vaccination.
Notices about our procedures and consultations
What follows are some specific procedures and consultation types that we want to confirm are still available at Kelvale. However, the exact process for these may have changed:
- Mental Health Care Plans
- Care Plans
- Health Assessments for the over 75’s
- INR Monitoring and Management
- Iron Infusions and Venesections
- Vasectomies
In addition, we really need your help:
- Please be patient and pleasant with our doctors, nurses and reception staff. They have had a great deal to learn and adapt to over the past year and they are doing a fantastic job at a very busy time.
- Don’t wait for us to tell you that you are ill. If you have or think you have any COVID-19 symptoms, then please do telephone the practice and let our reception staff know this at the time of booking your appointment. That way they can ensure you receive the most appropriate appointment or provide further guidance.
- Always practice social distancing and infection control at all times.
- Please phone reception on 9495 1230 if you need more information about COVID-19 Vaccinations, and please be considerate to our hardworking receptionists.
Information on managing mild COVID-19 at home with assistance from your GP.
